Shipping policy
ORDER PROCESSING: Most orders are processed within a few days. Please allow 4-6 weeks for Thomas Inch Replicas, Slater Logs, Farmer's Walk, and Deadlift Blocks.
STORE PICKUP: Orders can be picked up by appointment only. We will email or call once your order is ready for pickup. To schedule an appointment, email please email team@slaterstrength.com
DOMESTIC SHIPPING:
Parcel Shipments (Stone Molds, Apparel, Etc.): Shipping charges for your order will be calculated and displayed at checkout. Parcel shipments are shipped via UPS, FedEx, or USPS, at our discretion.
Freight Shipments (Thomas Inch Replicas, 12" Slater True Logs, Farmer's Walk): Slater Thomas Inch Bell Replicas, 12” True Logs, and Farmers Walk all ship via semi-truck. At checkout, you are required to choose one of three ‘Freight Estimate’ options, which act as a deposit* for shipping (unless you plan to pick up the item at Slater Strength).
The three ‘Freight Estimate’ options include:
Terminal Pickup: The item is delivered to a nearby freight terminal, usually within a 45 minute drive for most customers. You are responsible for picking up the item within the timeframe the carrier provides (usually 48 hours). Most items require a truck or trailer for transportation from the terminal to your home/gym. The carrier will load the item into your truck or trailer with a forklift. This is the cheapest option.
Commercial Delivery: The item is shipped directly to your commercial address, and will be offloaded with a lift-gate, unless you have access to a forklift or there is a loading dock on site. If choosing this option, please include the commercial address as your shipping address, and note in the comments on the checkout page if you have a forklift or loading dock.
Residential Delivery: The item is shipped directly to your home, and will be offloaded with a lift-gate. We also often add appointment delivery, which allows you to make an appointment with the carrier to ensure that you can be there to inspect the item upon arrival.
*Because these items take several weeks to complete, and we do not know their final weights until they are completed, we cannot lock in shipping rates until the the item is ready for shipment. That said, the estimates at checkout should be very close to the final shipping amount - usually within 10%. We do not aim to make a profit on shipping, so if the final shipping rate comes in lower than you paid for the estimate, you may be refunded the difference. Any over, and we may request additional funds, but again, these estimates are very accurate and the difference between the estimate and final rate is rarely under/over 10%. The final shipping amount will be determined before the item ships.
INTERNATIONAL SHIPPING: We do have the ability to ship internationally, although orders must be processes manually. Please contact team@slaterstrength.com for a shipping quote.
REFUNDS, RETURNS AND EXCHANGES: We accept returns up to 30 days after delivery on most items**. If the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at team@slaterstrength.com with your order number and a photo of the item’s condition and the package condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
**This excludes made-to-order items, such as Thomas Inch Replica Dumbbells, Slater True Logs, Slater Farmer's Walk Handle Sets, and Deadlift Blocks.
If you have any further questions, please don't hesitate to contact us at team@slaterstrength.com
